Customer Support

FOR CUSTOMERS WITH DATIX-ON-LINE TELEASSISTANCE CONTRACT AND DATIX2CLOUD CUSTOMERS
Phone support and on-line remote assistance

Monday to Friday from 2.30 pm to 6.30 pm CET or CEST by calling the dedicated number stated in the SAVV sales documents or in the form for the purchase/renewal of the service. The teleassistance contract includes on-line remote assistance support provided by a direct connection from our HelpDesk to the Customer's computer using Teamviewer software.

To download the Teamviewer software (Quick Support module) click on the button below. After downloading unzip the file and launch SAVV_Support.exe. Notify the HelpDesk of the ID and password for the remote connection.

Full Terms and Conditions of use of Teamviewer in connection with the remote support activities provided by SAVV can be found here.

The general supply conditions for the Datix-on-line teleassistance service can be found here.

FOR CUSTOMERS WITHOUT A TELEASSISTANCE CONTRACT OR IN CASE OF AN EXPIRED CONTRACT
Teleassistance ticket

If you do not have a teleassistance contract or if your contract has expired you can in any case obtain telephone support and on-line remote assistance support by purchasing a teleassistance ticket. For information about the way this can be purchased and the service supply conditions press the button REQUEST TELEASSISTANCE TICKET.

Web Ticket

This service, available to all Customers, allows you to send a request for support in web ticket mode. A unique ticket number is assigned to each request. Requests for support are sent directly to our HelpDesk, which then replies by e-mail as soon as possible. This means of support does not include telephonic assistance and does not include on-line remote assistance. If you wish to create a new web ticket press the button NEW WEB TICKET.

General support by phone

Tuesdays from 9.00 am to 12.00 noon and Thursdays from 3.00 pm to 6.00 pm by calling +39.0383.371100 (option 3). General support by phone is provided on the basis of operator availability and does not include on-line remote assistance.

NOTICE

Support activities are suspended on holidays and days of scheduled closure.

Next days of closure: from August 10th, 2017 to August 23rd, 2017