SAVV S.r.l. periodically releases cumulative update packages for its software products. A software update package may include new features and fixes. To proceed with the update you need to know the version of the software in use and its support status.
What is my software?
The update process depends on the version of the software in use. Therefore, before updating the software you need to know the version. If you do not know or you are unsure of the version of your software read this article. If you already know the version of your software you can proceed to the next step.
Are there updates for my software?
Updates are released for software products that are supported by SAVV S.r.l. For more information about the support status of SAVV S.r.l. software products click here. If your software is currently supported then updates may be available. If you are using a software that is no longer supported and for which, therefore, updates are not available we suggest that you get in touch with us for migrating to a more recent and functionally equivalent software product. Click here to contact SAVV S.r.l.
Note: The release of an update package for a given software product does not constitute automatic extension of its support period.
My software is Datix Basic/Datix Custom. What can I do now?
Datix Basic and Datix Custom are no longer supported. Please contact us for migrating to a more recent and functionally equivalent software product.
If you are using Datix Basic or Datix Custom then you can stop reading this article.
If you are using Datix Blue Starter/Consumer/Professional/Professional MySQL, Datix Suite, Suite WEB or Datix RTS please proceed to the next section.
My software is Datix Blue Starter/Consumer/Professional/Professional MySQL. What can I do now?
Datix Blue software products are no longer supported. Please contact us for migrating to a more recent and functionally equivalent software product. By the way you can still download the latest executable files which were released before the end of the support period. The latest executable files and update instructions can be found here. Use the updated software and set the handheld clock (date and time). Repeat this for all your handhelds.
If you are using Datix Blue Starter/Consumer/Professional/Professional MySQL then you can stop reading this article.
If you are using Datix Suite, Suite WEB or Datix RTS please proceed to the next section.
I'm using Datix Suite, Suite WEB or Datix RTS. How to update my software?
The update process includes the following steps:
1- identify the type of database (archive) in use and make a database backup,
2- update the software to latest version (over the internet or through uninstall/reinstall process).
What is the type of database used by my software, where is the database file located (path) and how to create a backup of the archive?
Here you can find instructions for locating the database of your software and creating a backup of the archive. If your software saves data to a database then make a backup copy of this database before updating the software.
Note: if your software does not use any database then the archive backup is not required.
Software Suite (Desktop) - Database type = MySQL - Find out archive path and how to back it up
Software Suite WEB - Database type = MySQL - Find out archive path and how to back it up
Software RTS Configurator - Database type (Not applicable) - Find out archive path and how to back it up (Not applicable)
How to update the software?
To update the software download the latest installer below and follow the instructions provided.
Note: if the software can be updated over the internet then follow the appropriate instructions.
Software Suite WEB - Update mode = Over the internet - Update instructions
** The over-the-internet mode is available with ver. 2.7.7 or higher